Cravve > Privacy Policy

Privacy Policy

Last Updated: December 1, 2020

 

Last Reviewed: December 1, 2020

Effective Date: January 1, 2020

Cravve LLC (“Cravve”, “we”, “us”, “our” and terms of similar meaning) take your privacy rights very seriously. We are committed to transparently describing our privacy practices, including how we collect, use and disclose data we obtain from your activity on the Cravve application (“App”) and/or the Cravve website available at Cravveapp.com (“Website”) (collectively, the App and Website is the “Site”).

PLEASE READ THIS PRIVACY POLICY (“Privacy Policy”) carefully before using the Services we offer on this Site (“Services”). By using the Services, you expressly consent to our collection, use and disclosure of your Information in accordance with this Privacy Policy. Our Privacy Policy applies to all visitors, users, and others who access the Services.

 

All capitalized terms that are not otherwise defined herein obtain their meaning from the Terms of Use, available at www.cravveapp.com/termsofuse.

  1. What Information Do We Collect?

We collect the following information from you (collectively, “Information”):

  • Your username, password and e-mail address when you register for a User Account. Profile information that you provide for your user profile and any Content that you post to the Services.

  • Information from your activity and use of the Services.

  • We collect and store content that you post, send, receive, and share. This content includes any information about you that you may choose to disclose to us. We may collect ratings and reviews from Users of the Services. Such ratings and reviews are made in accordance with the Terms.

  • We may use third-party analytics tools to help us measure traffic and usage trends for the Services. These tools collect information sent by your device or our Services, including the web pages you visit, add-ons, and other information that assists us in improving the Services. We collect and aggregate this analytics information with information from other Users so that it cannot reasonably be used to identify any particular individual User.

  • We may use cookies and similar technologies to collect information about how you use Cravve and provide features to you. Third-party advertisers may use cookies or similar technologies placed by use to serve ads or services to your devices. Please see our Cookie Policy.

  • Metadata is usually technical data that is associated with your use of the Services or any Content you post. For example, metadata can describe how and when a piece of user content was posted and how that content is formatted.

  • The Services use location services made available online and by iOS, Android and other platforms. Location services allows location-based applications and websites, like the App, to use Information from internet service providers, cellular, Wi-Fi and Global Positioning System (GPS) networks to determine your approximate location. We use location services to facilitate the ordinary operation of the Service, including tracking the location of Users and displaying such Information to other users in order to show relevant content through the Service. 

2. How Do We Use Your Information?

We use different methods to collect data from and about you including through:

 

  • You may give us information about you by filling in forms or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you create an account, subscribe to our service, search for a product place an order, participate in discussion boards or other social media functions on our Site, enter a competition, promotion or survey, and when you report a problem with our Site. 

  • As you interact with our Site, we may automatically collect technical data about your equipment, browsing actions and patterns as specified above. We collect this information by using cookies, server logs, and other similar technologies. Please see Cookie Policy.

  • We may receive information about you if you visit other websites employing our cookies or from third parties including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, data brokers, or aggregators.

  • You also may provide information for us to publish or display ("post") on public Site areas or transmit to other Site users or third parties (collectively, "User Contributions"). You submit User Contributions for posting and transmission to others at your own risk. Although we limit access to certain pages/you may set certain privacy settings for User Contributions by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of any Site users with whom you choose to share your User Contributions. Therefore, we cannot and do not guarantee that unauthorized persons will not view your User Contributions.

 

3. How Do We Use Your Information?

We may also use your Information to provide to you Services on the Site:

  • To meet our obligations and enforce our rights arising from any contracts with you, including for billing or collections, or comply with legal requirements;

  • To present our Site and provide you with the information, products, services, and support that you request from us;

  • To provide you with a personalized user experience and recommendations around content, other users and improve the Services;

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;

  • To direct you to other third party websites that provide services that might interest you.

  • To resolve service disputes; troubleshoot problems;

  • To analyze usage of our Services;

  • improve our content and product offerings; to allow users to search, discover and connect with each other via the Service;​

  • To detect and protect us against error, fraud and other criminal activities; and other legal issues; and

  • To provide you with system or administrative messages.

We may also use personal data to contact you about goods and services that may be of interest to you. If you do not want us to use your data in this way, please unsubscribe from these communications or contact us about opting out here. For more information, see Your Personal Choices and Legal Rights.

We may use personal data to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal data for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

 

These uses improve the Services and better tailor it to meet your needs, so as to provide you with a safe, smooth entertaining and customized experience while using the Services.

3. Our Disclosure of Your Information with Third Parties

  • We may share your Information to third parties only in the ways that are described in this Privacy Policy and in accordance with your consent.

  • We may use the services of subsidiaries, affiliates and third party service providers (collectively, “Third Parties”) as reasonably necessary to provide our services and/or off-premise such as  software maintenance services, hosting services, email service providers, etc. We take care to use Third Parties that we believe are reputable and capable of performing the services we require of them. We require our Third Party service providers to enter into a contract with us, to ensure that the service providers comply with all applicable laws (i.e., protect confidential information).

  • Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your Information if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or any other person’s or entity’s rights or property. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your Data. 

  • We may disclose your Information to the acquiror or its agents in the course of the sale of our business. If we do this, the disclosure will be subject to confidentiality arrangements customary in such transactions.

  • In some cases, Information that we collect may be stored or processed outside of the jurisdiction it is received. When that occurs, we continue to protect the Information with appropriate safeguards and data export requirements, but it may be subject to the legal jurisdiction of those countries and governmental authorities in those countries.

  • We may share aggregated, anonymized data, such as usage data, with our commercial partners, however such information will not enable you to be individually identified.

  • User activities in the public areas of the Service may be identifiable to a User Account, and all or certain users of the Service may be able to see your published content. Content which you have publicly shared on the Service may be available to be re-shared by others. If you remove Information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service.

5. Information Retention

 

  • We will periodically de-identify (i) your Information; and (ii) unnecessary Information collected from you on our Site. Subject to this Privacy Policy, with the exception of aggregated Information, we may delete any Information associated to comply with the law.

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  • If your access to the Services is terminated, we may retain the Information you provide for as long as you have a User Account and disclose it in a manner consistent with our practices under this Privacy Policy.

6. Your California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. Please see your California privacy rights, visit https://www.cravveapp.com/privacy-notice-for-california-resid.

7. Consent to Personal Data Transfer

We are based in the United States. We may process, store, and transfer the personal data we collect, in and to a country outside your own, with different privacy laws that may or may not be as comprehensive as your own, including the United States, Canada, United Kingdom, Australia, Hong Kong, Singapore and India.

By submitting your personal data or engaging with our Sites, you consent to this transfer, storing, or processing.

 

Whenever we transfer your personal data out of the EU, we ensure a similar degree of protection is afforded to it by ensuring where we use certain service providers that comply with the Standard Contract Clauses for the transfer of personal data to third countries.

8. Your Personal Choices 

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established privacy settings, including the ability to set your account to private, where you can control who views your information. Also, you are able to control who can contact you by using the block feature.  

 

  • If you do not want us to use your email address to promote our own products and services, or third parties' products or services, you can opt-out by contacting us here. You may also opt-out of further marketing communications by replying to any promotional email we have sent you or following the opt-out links on that message. 

  • If you do not want us to share your personal data with unaffiliated or non-agent third parties for promotional purposes, you can contact us here. You can also always opt-out by sending us an email stating your request to admin@cravveapp.com

  • You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly. For more information about tracking technologies, please see our Cookie Policy.

  • If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can contact us here.. You can also always send us an email stating your request to admin@cravveapp.com 

  • Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates, or include plug-ins enabling third-party features. If you follow a link to any third-party website or engage a third-party plug-in, please note that these third parties have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these third parties.

9. Your Legal Rights

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Right of Access and Correcting and Portability. You may review and change your Information online or you can Contact Us.

  • Right to Erasure and Restriction. You may ask us to delete and/or restrict our processing of your Information. Notwithstanding the foregoing, despite such request, subject to all applicable laws and the terms and conditions of this Privacy Policy, we may still retain your Content and Information for legitimate business interests, to collect any fees owed (if and as applicable), resolve disputes, troubleshoot problems, analyze usage of the Application and/or Site, assist with any investigations, prevent fraud, enforce our Terms and/or take other actions as required or permitted by law.

  • Right to Object. You may object to us processing your Content and Information.

  • Right to Withdraw Consent. Where we have asked for your consent to use and/or process your Information (if applicable), you can withdraw this consent at any time. We will do our best to accommodate your request, subject to applicable laws and the terms and conditions of this Privacy Policy.

Please Contact Us if you would like to exercise any of the above rights.

 

10. Security

The security of your personal data is very important to us. We use physical, electronic, and administrative safeguards designed to protect your personal data from loss, misuse, and unauthorized access, use, alteration, or disclosure. We store all personal data you provide to us behind firewalls on servers employing security protections. We use service providers that encrypt any payment transactions and IDENTIFY ANY OTHER INFORMATION using SSL technology

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

We are continuously utilizing security measures to protect your Information from unauthorized access or against loss, misuse or alteration. Despite our efforts, we cannot guarantee the security of your Data. Unauthorized entry or use, hardware or Services failure and other factors, may compromise the security of your Information at any time. We reserve the right, without any limitation, to investigate any suspected breaches of the Services’ security or information technology or other systems or networks.

 

11. Other Information and Information Collectors

 

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of Information we collect from you. To the extent that you disclose Information to other parties through the Service, different rules may apply to their use, collection and disclosure of Information and Data. Since we do not control the Information use, collection or disclosure policies of third parties, you are subject to their privacy policies. We encourage you to ask questions before you disclose Information to others.

 

12. Children’s Privacy

Cravve does not knowingly collect or solicit any information from anyone under the age of sixteen (16) or knowingly allow such persons to register for a User Account. The Services and its Content is not directed at children under the age of (16). In the event we learn that we have collected personal information from a child under the age of thirteen (16) without parental consent, we will delete that information and/or Information as soon as practicable. We encourage Users to report to us where they believe that the Services has User Account or information from or about a child under thirteen (16).

13. Changes to This Privacy Policy

Cravve may amend this Privacy Policy from time to time. The use of Information we collect is subject to the Privacy Policy in effect at the time the Information is used. If we make any material changes in the way we use your Data, we will notify you by (a) posting on the Services; or (b) messaging you directly using your Registration Data. Users of the Services are bound by any changes to the Privacy Policy when they use the Services after such changes have been first posted.

14. If You Have Any Questions or Concerns, Please Contact Us

 

It is our goal to make our privacy practices easy to understand. If you have questions, concerns or if you would like more detailed information, you may contact us (“Contact Us”) by:

  • Email: admin@cravveapp.com;

  • Visiting our website at www.cravveapp.com/support, or

  • Address: 500 Jefferson Avenue, Redwood City, CA, 94063, Attn: Customer Support – Carol H.